Brand & Customer Experience Leader

Morgan
Alyssa

I go deep into a brand's world — its history, identity, and internal logic — and build the strategy, systems, and customer experiences that bring it to life at scale.

Strategy → Systems → Execution
View Selected Work →

Selected Work
01
Brand Strategy Customer Experience E-Commerce
Lisa's Popcorn

Brand Repositioning
& Growth

A family CPG business repositioned from local commodity to premium brand — without losing what made it real.

130% YoY Revenue Growth
View Case Study →
02
Acquisition Strategy Analytics
Elysium Black Diamond

Paid Media
Optimization

Rebuilt a paid acquisition strategy from a 2.25x to an 8.4x ROI — by diagnosing the full funnel, not just the creative.

8.4x ROI
Coming Soon
03
Systems Design Operations Password Protected
Elysium Black Diamond

Wholesale
Operating System

Built the end-to-end B2B infrastructure for a 7,500+ SKU luxury brand — translating brand integrity into operational architecture.

$3M+ Revenue Managed
Coming Soon
04
Brand Strategy Enterprise Password Protected
Confidential — Luxury Enterprise

Enterprise Partnership
Materials

Strategic brand positioning and catalog work that contributed to landing a major luxury enterprise partnership.

Major Partnership Secured
Coming Soon

About

I'm not a brand manager. I'm someone who goes deep into a brand's world — its history, identity, and internal logic — and builds a faithful, precise expression of it that connects to actual humans.

Over 7+ years, I've worked across DTC, B2B, and e-commerce for CPG and luxury brands. My differentiator isn't a single skill — it's the connective layer between brand strategy, customer experience design, ecommerce systems, and operational infrastructure. Most people do one of these. I do all of them and understand how they connect.

I care about the why behind every detail. The right word in the right place. The customer journey that actually holds together. The operational system that keeps the brand promise intact at scale.

The same instinct shows up in how I build Minecraft worlds — detailed, accurate, intentional. I'm building Fernhollow: a dark academia survival channel. Different context, same thinking.